Returns & Refunds

ClibboTech wants customers to receive products that are as described and in working condition. This policy explains how returns and refunds are handled for products purchased online from ClibboTech.

Change-of-mind returns

For eligible products purchased online, you have a statutory right to cancel your order within 14 days of receiving the goods. You then normally have a further 14 days to send the goods back after telling us that you wish to cancel.

You do not have to give a reason for cancelling an eligible online order.

Return postage

For a change-of-mind return, the customer is responsible for the cost of returning the item to ClibboTech. We recommend using a tracked postal service and keeping proof of postage.

Items that have been damaged or used beyond what is necessary to inspect them

You may inspect an item in a reasonable way, as you would in a shop. If an item is returned with damage, missing parts or accessories, or with handling or use beyond what is necessary to establish its nature, characteristics and functionality, we may be entitled to reduce the refund to reflect the resulting loss in value, where the law allows.

This does not remove or limit your statutory rights where an item is faulty, not as described or otherwise does not conform to the contract.

Damage caused by the customer

ClibboTech is not responsible for damage caused after delivery by the customer or another person acting on the customer's behalf. This includes accidental damage, liquid damage, physical damage, misuse, unauthorised repair attempts or modifications. Such damage may affect the amount of any refund or the remedy available, subject to your statutory rights.

Faulty or not-as-described products

If a product is faulty, not as described, or does not do what it is supposed to do, please contact us as soon as possible. Your statutory consumer rights apply and may include repair, replacement or refund depending on the circumstances.

Faulty-product issues are handled separately from ordinary change-of-mind returns. We will provide appropriate return instructions where a return is required.

Refunds

Where a statutory cancellation applies, we will process the refund in accordance with the applicable UK consumer rules after the returned goods are received (or appropriate evidence of return is provided). Where required by law, the standard delivery charge originally paid will also be refunded. We will normally use the original payment method.

Exchanges

We do not offer voluntary exchanges as a general policy. If a product is faulty or otherwise does not conform to the contract, your statutory rights still apply.

How to request a return

Please contact ClibboTech before sending an item back so we can provide the correct return instructions. Do not send a return to an address shown elsewhere on the website without first contacting us.

Legal rights

Nothing in this policy limits or excludes any consumer rights that cannot legally be limited or excluded. If there is a conflict between this policy and your statutory rights, your statutory rights will apply.